SEG VENT Appliance and A/C (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Service address

• Details regarding service requests

• Payment information (when applicable)

We may also collect non-personal information automatically through cookies and analytics tools, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

2. How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Scheduling and confirming appointments

• Providing HVAC, heating, and appliance repair services

• Responding to inquiries and customer support requests

• Processing payments

• Sending service reminders and updates

• Improving our website and customer experience

• Maintaining internal records and business operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Service Providers

We may use trusted third-party service providers to assist in operating our business, including:

• Online scheduling platforms

• Payment processors

• Website hosting providers

• Analytics services

These providers are permitted to use your information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, doing so may affect certain features of the website.

5. Communication and Messaging

By providing your contact information, you consent to receive service-related communications from SEG VENT Appliance and A/C, including phone calls, emails, and text messages regarding appointments, reminders, and service updates.

You may opt out of promotional communications at any time.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we take security seriously, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Florida.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

SEG VENT Appliance and A/C
Email: Customerservice@segvent.com
Phone: +1 (954) 415-6252

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.